Last Updated: March 2026
At paiti, we believe in the dignity of work and the empowerment of local skilled workers. This policy outlines our commitment to our Vendor partners and the standards expected from them.
Unlike other platforms, Paiti does not take any commission or percentage from a vendor's earnings. We operate as a digital connector that provides you with high-quality service leads. What you negotiate and settle with the customer for your "paiti" or labor is 100% yours to keep. We only charge a minimum platform and convenience fee directly to the customer at the time of booking.
All partners must undergo a verification process to ensure they possess the necessary skills and integrity to serve the township community. We require valid ID proof and, where applicable, certifications of skill.
Vendors are expected to maintain the highest levels of professionalism, including:
Vendors are free to set and negotiate their own reasonable rates directly with the customer. Paiti's role is to facilitate the initial connection; the final settlement of the service amount happens directly between you and the customer. However, any deliberate overcharging or lack of transparency regarding material costs will lead to immediate removal from the platform.
We are committed to helping our local partners grow. Paiti provides a platform for vendors to build their digital reputation through genuine customer ratings and reviews, which helps them secure more work within the community.
Paiti reserves the right to suspend or terminate a vendor's account in case of repeated customer complaints, unethical behavior, violation of this policy, or any criminal activity.
To maintain trust, all vendors must complete a "Know Your Vendor" (KYC) process. This includes providing a valid government-issued ID (Aadhar/PAN) and, where applicable, proof of certification for specialized "paiti" such as electrical or structural work.
Vendors are independent professionals and are responsible for their own safety and the safety of the customer's property while performing a task. Paiti is not liable for any injuries, accidents, or property damage occurring during a service visit. Furthermore, you agree to indemnify and hold Paiti harmless from any claims, losses, or legal actions arising out of your services, negligence, or breach of this policy.
To ensure a record of your work and for the safety of both parties, we strongly encourage all subsequent bookings from the same customer to be processed through the Paiti platform. Bypassing the platform for future work with a connected customer is discouraged as it removes the safety and history tracking benefits for both parties.
Our community-driven rating system is vital. High-rated vendors receive more visibility and leads. We monitor feedback closely and will provide guidance to vendors whose ratings fall below our quality threshold.
By partnering with Paiti, you acknowledge that you are an independent contractor and not an employee, agent, or partner of Paiti. You have no authority to bind Paiti to any obligation, and you are responsible for providing your own tools, transport, and equipment. Paiti acts solely as an "Intermediary" under the Information Technology Act, 2000, and its role is strictly limited to connecting customers with independent vendors.
As the service provider, you are solely responsible for the quality of your work. Any requirements for rework, repairs, or warranties must be handled directly between you and the customer. Paiti does not provide any warranty on the services performed by independent vendors.
Vendors are exclusively responsible for complying with all local, state, and national laws. This includes:
This policy and your partnership with Paiti shall be governed by and construed in accordance with the laws of India. Any disputes arising out of your use of the platform and connection with customers shall be subject to the exclusive jurisdiction of the competent courts located in [City/State, India].
Vendors may mention their partnership with Paiti for the purpose of identifying themselves as verified partners. However, you may not use the Paiti logo or brand name in a way that suggests you are an employee or that Paiti is responsible for your individual business operations.
Together, let's build a stronger, self-reliant community where skill is respected and work is rewarding.