Effective Date: June 13, 2026
This Privacy Policy explains how paiti Services ("paiti", "we", "us", or "our") collects, uses, shares, retains, and protects personal data when customers, service providers, drivers, accommodation partners, and other users use the paiti customer app, paiti Provider app, website, support channels, and related services (together, the "Platform"). It applies wherever the Platform is offered.
paiti operates a technology marketplace that helps customers discover, request, book, and communicate with independent service providers. For privacy questions, rights requests, or complaints, contact us using the details in Section 17.
The data we collect depends on how you use the Platform.
The apps may request location, camera, photos/media, notifications, and phone-call permissions. You can deny or later revoke optional permissions in device settings. Some features may not work without the permission needed for that feature. paiti does not access call logs, contacts, SMS content, microphone recordings, or background location unless a future feature clearly requests permission and this Policy is updated before collection.
We do not sell personal data or government identification data. We do not share personal or sensitive data for cross-context behavioural advertising.
The Platform uses third-party services, including Google Firebase services and Razorpay, and may use mapping, geocoding, sign-in, analytics, messaging, and communication services. Those providers may process data under their own privacy terms. Links or communications that take you to an independent provider's website, app, phone, or WhatsApp account are governed by that provider's practices.
We process personal data with your consent, to provide services you request, to comply with law, and for legitimate uses permitted by applicable law, such as platform security, fraud prevention, record keeping, and dispute resolution. Where processing is based on consent, you may withdraw consent, but withdrawal does not affect earlier lawful processing and may prevent us from providing features that require the data.
We keep personal data only as long as needed for the purposes described here. Account and active service data is generally retained while your account is active. After deletion, we delete or de-identify data within a reasonable period, generally within 30 days, unless a longer period is required for tax, accounting, payment, fraud prevention, safety, dispute, backup, or legal obligations. Transaction, invoice, booking, complaint, and compliance records may be retained for the period required by applicable law. Backup copies are removed through normal backup cycles.
In either app: go to Account/Profile > Alert Zone > Delete Account to initiate a deletion request, then send the pre-filled request from your registered email address. We may contact you to verify the request before processing it.
Web request for any user: email support@paiti.in with the subject "Account Deletion Request" and include the phone number or email registered to the account and whether the account is a customer or provider account. We may verify identity before deletion to prevent unauthorized requests.
Deleting an account closes access and deletes or de-identifies associated profile data, uploaded content, and other personal data, except information we must retain for the limited reasons stated in Section 9. Deleting the app from a device does not delete the account.
Subject to applicable law, you may request access to a summary of your personal data and processing, correction or completion of inaccurate data, deletion, withdrawal of consent, grievance redressal, and nomination of another person to exercise rights in the event of death or incapacity. You may also opt out of promotional messages. We may ask for reasonable identity verification and may decline or limit a request where law permits.
We use reasonable administrative, technical, and organisational safeguards designed to protect personal data, including access controls, authentication, secure transmission, restricted access to verification documents, monitoring, and service-provider controls. No system is completely secure. Keep your OTP, password, and device secure and promptly report suspected unauthorized access.
Our service providers may process or store data in India or other countries. Where data is transferred, we use contractual and other safeguards required by applicable law and comply with any government restrictions on cross-border transfers.
The Platform is intended for persons aged 18 or older. Providers must be at least 18. We do not knowingly create accounts for children or knowingly collect their personal data. If you believe a child has provided data, contact us so we can investigate and delete it as appropriate.
Provider profiles, business details, service listings, prices, availability, ratings, and reviews may be visible to Platform users. Do not post government ID numbers, financial credentials, another person's personal data, or other sensitive information in a public profile, listing, image, or review.
We may update this Policy to reflect changes in the Platform, law, or our practices. We will post the revised Policy with a new effective date and provide additional notice where required. Material changes apply prospectively unless law permits otherwise.
For privacy questions, rights requests, account deletion, or grievances, contact:
Privacy and Grievance Contact, paiti Services
Near Block Office, Semiliguda, Koraput, Odisha 764036, India
Email: support@paiti.in
Please describe the issue and provide the account phone number or email. We will acknowledge and address requests within the period required by applicable law.