Privacy Policy

At paiti, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

1. Information We Collect

To provide our services effectively in township areas, we collect:

• Personal Details: Name, phone number, and email address for account verification and communication.
• Location Data: Your precise or approximate location to connect you with the nearest service providers and calculate travel requirements.
• Service Requirements: Details about the specific "paiti" or task you need assistance with.

2. How We Use Your Information

We use your data strictly for operational purposes:

• To facilitate the connection between customers and local vendors.
• To process service requests for Hire Driver, Book Taxi, and other home services.
• To communicate updates about your booking and platform enhancements.
• To calculate applicable platform and convenience fees.

3. Sharing Your Information

We only share your information with the service provider (Vendor) you have chosen to book. We DO NOT sell your data to third-party advertisers. All vendors are required to maintain the confidentiality of the information shared with them.

Legal Obligations: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) in accordance with Indian laws.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access or disclosure. However, please note that no method of transmission over the internet is 100% secure.

5. Your Rights and Consent

In accordance with the Digital Personal Data Protection (DPDP) Act, you have the right to access, correct, or request the deletion of your personal data stored on our platform. Furthermore, you have the right to withdraw your consent for data processing at any time. You can manage these settings or withdraw consent through the Paiti app or by contacting our support team.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, booking history is maintained for a period of up to 5 years to help users track their past service requirements.

7. Third-Party Service Providers

We may employ third-party companies due to the following reasons:

• To facilitate our Service (e.g., Cloud hosting providers).
• To provide the Service on our behalf (e.g., SMS gateway for OTP).
• To perform Service-related tasks (e.g., Google Maps for location accuracy).

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Children's Privacy

Our platform is not intended for use by individuals under the age of 18 without parental supervision. We do not knowingly collect personal identifiable information from children under 18. If you are a parent and you are aware that your child has provided us with personal information, please contact us.

9. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any concerns regarding data privacy, please reach out to:

Grievance Officer: [Name/Designation]
Email: grievance@paiti.com
Address: [Company Registered Address, India]

10. Changes to This Policy

We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us at support@paiti.com.